Privacy & Cookie Policy
Revised 1 November 2020
The following information explains how and why we collect information from you, to whom such information is disclosed and what your rights are.
This privacy policy applies between you, the User of this Website and C 2 Compliance Ltd, the owner and provider of this Website. C 2 Compliance Ltd takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.
This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at: www.c2compliance.co.uk/terms-and-conditions.
Please read this privacy policy carefully
Scope of this privacy policy
This privacy policy applies only to the actions of C2Compliance Ltd and Users with respect to this Website and to clients who contract for services. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
For purposes of the applicable Data Protection Laws, C 2 Compliance Ltd is the "data controller". This means that C 2 Compliance Ltd determines the purposes for which, and the manner in which, your Data is processed. C2Compliance Ltd are notified and registered with the Information Commissioner’s Office (ICO) under data protection legislation as a Data Controller.
We will use information and personal data supplied solely for the purpose of providing the information, services and products for which the information is given.
We process personal data in compliance with data protection legislation. We will never sell your data to any company, and we store it safely and securely.
Our contact details
Name: Clare Forbes / C2Compliance ltd
Address: Unit 15 Mill House, Station Mills, Cottingham, HU16 4LL
Phone Number: 07759 111335
E-mail:clare@c2compliance.co.uk
The type of personal information we collect
When you use our website or contract for our services we may collect the following Data, which includes personal Data, from you:
name;
contact Information such as email addresses and telephone numbers;
financial information such as credit/debit card numbers;
IP address (automatically collected);
web browser type and version (automatically collected);
operating system (automatically collected);
a list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected);
clicks;
internal links;
timestamps;
pages visited;
scrolling;
searches;
in each case, in accordance with this privacy policy.
We share analytical information with Squarespace, our website analytics provider, to learn about site traffic and activity.
How we get the personal information and why we have it
We collect Data in the following ways:
data is given to us by you ; and
data is collected automatically.
Most of the personal information we process is provided to us directly by you for one of the following reasons:
when you have contacted us through the website, by telephone, post, email or other means
when you complete surveys that we use for research purposes (although you are not obliged to respond to them);
when you make payments to us, through this Website or otherwise;
when you elect to receive marketing communications from us;
when you use our services;
When you access the Website, we will collect your Data automatically, for example:
we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed "Cookies".
Our use of Data
Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
internal record keeping;
improvement of our products/services;
transmission by email of marketing materials that may be of interest to you;
contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website;
in each case, in accordance with this privacy policy.
We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).
For the delivery of direct marketing to you via e-mail, we'll need your consent, whether via an opt-in or soft-opt-in:
a. soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under "soft opt-in" consent, we will take your consent as given unless you opt-out.
b. for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we'll provide.
c. if you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed "Your rights" below.
How we store your personal information
Your information is securely stored with a third-party provider, Mailchimp. You can view their privacy policy here
We will use technical and organisational measures to safeguard your Data, for example:
we store your Data on secure servers.
payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology.
Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: clare@c2compliance.co.uk.
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
How long we keep your personal information
Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.
Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at clare@c2compliance.co.uk, telephone 07759111335 or write to us at Unit 15 Mill House, Station Mills, Cottingham HU16 4LL, if you wish to make a request.
Cookies:
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.
· These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.
· These analytics and performance cookies are used on this site, as described below, only when you acknowledge our cookie banner. We use analytics cookies to view site traffic, activity, and other data.
How to complain
If you have any concerns about our use of your personal information we’d like you to talk to us about it, you can make an enquiry or complaint to us at clare@c2compliance.co.uk, telephone 07759111335 or write to us at Unit 15 Mill House, Station Mills, Cottingham HU16 4LL.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk